Privacy Policy & Terms

Last Updated: October 1, 2025

At offroadindia, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, or products.

1. Information We Collect

We collect information you provide directly to us, including (but not limited to) when you:

• Create an account or register on our platform
  
• Make a purchase or complete a transaction
  
• Contact our customer support team
  
• Subscribe to our newsletters or marketing communications
  

Examples of data we collect:

• Name, contact details, and billing address
  
• Account login information
  
• Payment details (securely processed through trusted payment gateways)
  
• Any messages or feedback you share with us
  

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and transactions
  
• Communicate with you about your account, order updates, or inquiries
  
• Provide customer support and improve our service quality
  
• Send marketing or promotional communications (only with your consent)
  
• Analyze usage and improve our products, website, and customer experience
  

3. Information Sharing

We respect your privacy — we do not sell, trade, or rent your personal information to third parties.

We may share data only in the following cases:

• With trusted service providers who help operate our business (e.g., shipping partners, payment processors)
  
• When required by law, regulation, or legal process
  
• To protect the rights, property, or safety of our company, customers, or others
  

All third-party partners are bound by strict confidentiality agreements.

4. Data Security

We implement appropriate technical and organizational safeguards to protect your personal information from:

• Unauthorized access or disclosure
  
• Accidental loss or damage
  
• Alteration or destruction
  

Your data is stored securely using industry-standard encryption and security practices.

5. Your Rights

You have full control over your personal information. You may:

• Access the personal data we hold about you
  
• Update or correct inaccurate information
  
• Request deletion of your personal data (subject to legal retention requirements)
  
• Opt out of receiving marketing communications at any time
  

To exercise these rights, please contact us at support@gmail.com

6. Changes to This Policy

We may update this Privacy Policy periodically. Any revisions will be posted on this page with a new “Last Updated” date. We encourage you to review it regularly to stay informed.

Last Updated: October 1, 2025

Welcome to offroadindia. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as any applicable laws and regulations.

If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Use License

• Permission is granted to temporarily download one copy of the materials (information or software) on our website for personal, non-commercial, and transitory viewing only.
  
• This is the grant of a license, not a transfer of title, and under this license, you may not:
  
• Modify or copy the materials
  
• Use the materials for any commercial purpose or public display
  
• Attempt to decompile or reverse-engineer any software contained on our website
  
• Remove any copyright or proprietary notations from the materials
  
• Transfer the materials to another person or "mirror" the materials on any other server
  
• This license shall automatically terminate if you violate any of these restrictions and may be terminated by offroadindia at any time.
  

3. Disclaimer

The materials on our website are provided on an "as is" basis.

offroadindia makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including, without limitation:

• Implied warranties of merchantability
  
• Fitness for a particular purpose
  
• Non-infringement of intellectual property or other rights
  

Further, we do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on our website or otherwise relating to such materials.

4. Limitations

In no event shall [Your Company Name] or its suppliers be liable for any damages (including, without limitation, damages for:

• Loss of data or profit,
  
• Business interruption, or
  
• Any other loss arising out of the use or inability to use the materials on our website),
  
  even if offroadindia or an authorized representative has been notified orally or in writing of the possibility of such damage.
  

5. Accuracy of Materials

The materials appearing on our website may include technical, typographical, or photographic errors.

offroadindia does not warrant that any of the materials on its website are accurate, complete, or current.

We may make changes to the materials on our website at any time without notice, but we do not make any commitment to update the materials.

Last Updated: October 1, 2025

Thank you for shopping with offroadindia. Please review our shipping terms below to understand how we process and deliver your orders.

1. Processing Time

• All orders are typically processed within 1–2 business days after payment confirmation.
  
• Processing time may be longer during holidays, peak seasons, or promotional events.
  
• You will receive a confirmation email with tracking information once your order has been shipped.
  

2. Shipping Methods

We offer multiple shipping options to meet your needs:

Shipping MethodEstimated Delivery TimeStandard Shipping 5–7 Business Days

Express Shipping2–3 Business Days

Note: Delivery times are estimates and may vary depending on your location and carrier conditions.

3. Shipping Costs

• Shipping charges are calculated based on the total weight and destination of your order.
  
• The exact shipping cost will be displayed at checkout before payment.

5. Delivery Issues

If you encounter any problems with your delivery:

• Please contact our Customer Service Team at support@offroadindia.in or +91 85270 66876.
  
• We will assist in tracking your package and resolving any shipping-related concerns as quickly as possible.
  
• Claims for damaged or missing items must be reported within 48 hours of delivery.
  

6. Additional Notes

• We are not responsible for delays caused by the shipping carrier, weather conditions, or customs clearance.
  
• Orders cannot be rerouted once shipped, so please ensure your shipping information is accurate before checkout.
  

ATV Bike Exchange Policy

1. Policy Overview

We value customer satisfaction and stand by the quality of our ATV bikes.

Exchanges are accepted only if the product is found defective or faulty due to a manufacturing defect or dealer error.

2. Eligibility for Exchange

An exchange will be approved only under the following conditions:

• 
  The ATV bike has a verified manufacturing defect or was damaged before delivery.
  
• 
  The defect is reported within 48 hours of delivery or pickup.
  
• 
  The bike is in original condition, unmodified, and accompanied by original documents and packaging.
  
• 
  The issue is confirmed by our authorized service technician after inspection.
  

3. Non-Eligible Cases

Exchange will not be approved if:

• 
  The ATV has been used, modified, or mishandled after delivery.
  
• 
  The issue results from accidental damage, improper use, or external impact.
  
• 
  The customer requests exchange due to change of mind, color preference, or model preference.
  
• 
  The exchange request period (48 hours) has expired.
  

4. Inspection & Verification Process

• 
  Once a defect is reported, our technician will conduct an inspection (either at the customer’s location or at our service center).
  
• 
  The inspection report will confirm whether it is a manufacturing defect.
  
• 
  Upon verification, an exchange approval will be issued, and a replacement unit will be arranged.
  
• 
  If no manufacturing defect is found, the exchange request will be declined.
  

5. Exchange Procedure

1. 
   Report the issue to our customer service team within 48 hours.
   
2. 
   Provide the invoice, delivery receipt, and photos/videos showing the defect.
   
3. 
   Our team will schedule a technical inspection.
   
4. 
   After approval, the defective ATV will be replaced with the same model or an equivalent unit.
   

6. Costs & Responsibilities

• 
  If the defect is confirmed as a manufacturing fault, we will cover all transportation and exchange costs.
  
• 
  If the issue is not related to manufacturing, the customer will bear inspection or transport charges.
  

7. Policy Rights

We reserve the right to:

• 
  Approve or reject exchange requests based on inspection findings.
  
• 
  Modify or update this policy at any time without prior notice.
  

8. Contact for Exchange Requests

📞 Customer Care: +91 8527066876

📧 Email: support@offroadindia.in

🏢 Address: Sabharwal Godown, Dargah Syed Hussain, Panchkuian Marg, Sector C, Gole Market, New Delhi, Delhi 110001